Network Status

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Incidents

Below is a list of ongoing incidents and their details.

Updates:

We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis.

We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible.

We will continue to issue regular updates until all services have been restored. Further details will be issued within 15 minutes.
15/04/2021 09:33

Updates:

Description: Loss of BT circuits coming into Slough Datacentre

Current Impact: All circuits impacted have been returned to service

Incident Start Time: 11/04/2021 21:35:35

Major Incident Manager: Steve Litwin

Location/City: Slough DataCentre

Completed Actions: BT have confirmed no further risk of outage to impacted circuits

Resolution Notes: Awaiting full resolution details from BT

Resolved: 21:30 11/04/2021

We aim to have an interim Major Incident Report made available within 24 hours of the Major Incident being resolved, the full Major Incident Report following a Major Incident review will be made available within 5 working days of the incident being resolved.

Should you require a copy of either of these reports, please contact Service.Management@cityfibre.com
12/04/2021 00:31
Description: Loss of BT circuits coming into Slough Datacentre

Current Impact: CityFibre engineers were notified of a loss of service to 66 BT Off net Circuits. Customers impacted will be not be able to access services.

Incident Start Time: 11/04/2021 21:10:00

Major Incident Manager: Steve Litwin

Location/City: Slough area

Completed Actions: Raised to BT to investigate

Current Action Plan: Awaiting update from BT

Next Update: 00:30
12/04/2021 00:27
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis.

We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible.

We will continue to issue regular updates until all services have been restored. Further details will be issued within 15 minutes.
11/04/2021 20:34